Returns & Exchanges
30-day hassle-free returns
30 Days
Return period
Free
Return shipping
5-7 Days
Refund processing
Return Requirements
Item Condition
Items must be in original condition, unworn, unwashed, with all original tags attached
Time Limit
Returns must be initiated within 30 days of delivery
Original Packaging
Items must be returned in original packaging or similar secure packaging
Non-Returnable Items
Underwear & Swimwear
For health and hygiene reasons
Custom Items
Personalized items cannot be returned
Sale Items
All sale items are final sale
Return Process
1
Request Return
Log into your account or contact customer service to request a return
2
Get Return Label
We'll email you a prepaid return shipping label
3
Pack & Ship
Repackage the item and ship using the provided label
4
Receive Refund
Refund will be processed within 5-7 business days after we receive the item
Need Help?
Email Support
help@aoklok.com